FAQs

I've just placed an order! When will my card be charged?

Credit Cards are charged once the order is placed.

 

I have a Promo Code I'd like to use, where do I enter the code?

Promo codes are entered at Checkout, just before Order Total.

 

Do you ship internationally?

Unfortunately, we do not currently ship internationally, but we plan to in the near future.  Be sure to sign up for our email list to find out when!

 

I am so excited! How long will it take for my order to arrive?

Orders ship with in 3-5 business days.  Once shipped, orders *usually* take between 4-7 days to arrive, depending on shipping carrier.

During sales events, please allow 5-7 business days for processing.

 

I'd like to know where my order is, how can I track it?

You will receive an email with tracking information once your order has shipped.  Please visit UPS or USPS Tracking, as applicable, and enter your tracking information to track your package.

 

I'd love to give SIIKA as a gift, do you offer Gift Cards?

Yes!  Gift Cards can be purchased here.

 

For some reason, I have reservations about my order, do you offer exchanges or returns?

Please contact us at heyhoney@siikaherbandhoney.com if you are not satisfied with your purchase and we will work to resolve the issue.

 

I love SIIKA so much, do you offer wholesale?

Thank you and yes! We now offer wholesale!  Please send an email to makuyo@siikaherbandhoney.com with your wholesale inquiry.